Our self paying fees are as follows:
Musculoskeletal physiotherapy initial appointment (up to one hour) £120.
Musculoskeletal physiotherapy follow up appointment (30 minutes) £60.
Video Consultation (one hour) £120.
Video Consultation (30 minutes) £60.
Neuro physiotherapy home visit / studio assessment (75 minutes) £130
Neuro physiotherapy home visit treatment (45 minutes) £80
Neuro physiotherapy studio / video consultation (45 minutes) £75
We accept payment via card, cash, cheque or bank transfer. *Please note that from 1st February 2025 we no longer accept American Express.
Cancellation policy - Please note that we require 24 hours notice for cancellation of appointments. Failure to provide 24 hours notice will result in the full fee being charged.
If you have health insurance
We do not provide neurological physiotherapy for members of health insurance companies. We provide musculoskeletal physiotherapy for members of most health insurance companies. Check below to see which companies we provide musculoskeletal physiotherapy treatment for. It is your responsibility to ensure that you get pre-authorisation from your health insurance company prior to treatment. North London Physiotherapy will invoice your health insurance company direct. Please note the terms of your health insurance policy - you will be liable to any excess fees or fees not covered by your health insurance company.
We work with the following health insurance companies for musculoskeletal physiotherapy:
Allianz
Contact Allianz Worldwide assistance on +353 1 630 1301 prior to booking your appointment with North London Physiotherapy.
Bupa
Get a pre-authorisation code from Bupa prior to booking an appointment with us. Bupa By You members
call 0345 609 0777. Bupa health insurance members call 0345 609 0111. Bupa business scheme members call
0345 609 0444.
CIGNA
Contact CIGNA on 0330 100 9349 prior to booking an appointment with North London Physiotherapy.
W.P.A
Call W.P.A on 01823 625230 for pre-authorisation prior to booking an appointment with North London Physiotherapy.
July 2025 - why we no longer work with Aviva
For over ten years, our clinic has proudly provided high-quality physiotherapy services to Aviva insurance customers. However, due to recent changes in Aviva’s payment policies, we have made the difficult decision to no longer accept Aviva-funded treatments.
Aviva has informed us that they will now only pay £42 per session—a significant reduction from our standard fee of £120 per hour. This rate does not reflect the expertise, time, and resources required to deliver effective care. While Aviva has stated they are reviewing their fees, they have not provided a timeline for adjustment, leaving us unable to sustainably continue under these terms.
Crucially, Aviva’s terms prohibit charging their customers for any shortfall, meaning we cannot ask patients to cover the difference. As a small business committed to fair compensation for our services, we cannot operate at a loss. We deeply regret any inconvenience this may cause to Aviva customers and encourage those affected to discuss alternative payment options with their insurer or explore self-funding with our competitive private rates. Thank you for your understanding and continued trust in our care.